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Reset your password

Reset a forgotten password by email from the Sign In window.

How-to guide

Last reviewed: January 2022

If you’ve forgotten your password, you’ll need to reset your password. Follow the steps below to learn how to reset your password.

  1. On the Sign In pop-up, click “Forgot Password?” under the Password field.The Sign In pop-up with the "Forgot Password?" link below the Password field
  2. Then, you’ll need to provide the email address associated with your account, then click Submit.Reset Password pop-up with an Email field and Submit button
  3. After providing your email address and clicking submit, you will need to check the inbox associated with your email address. We will send you a password reset email, which will contain a link you need to click in order to reset your password.
  4. The email will contain a link directing you to a page to input a new password.Reset Your Password page with New password and confirmation fields
  5. Once you’ve provided a new password, you may login with your new password.

If you are a student, the Reset Password pop-up asks you to have your teacher reset your password instead. See update a student’s password.

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