If your district moves to a new email domain (for example from one web address to another), tell us before staff and students start signing in with the new addresses. Tuva accounts are matched by email address, so a change can leave people with a second, empty account.

What happens to accounts

• Tuva looks people up by the email address on their account when they sign in with email and password, and (after the provider’s own link) when they use Google or Microsoft.
• Teachers and students cannot change the email on their account. The email field on the profile page only appears when it is blank.
• If someone signs in with a new address that Tuva has not seen, it may create a new account. Their classes and work stay on the old one.
• If you sign in with Clever or ClassLink, accounts are linked by the provider’s own ID first, so those districts are less affected.

What to do

1. Do not delete profiles and do not create new accounts for staff or students. See Delete and recreate your profile for why that is the wrong fix here.
2. Send us a ticket from a district administrator’s email. Include:
   • the district name
   • the old domain and the new domain
   • the date the change takes effect
   • how your people sign in (email and password, Google, Microsoft, Clever or ClassLink)
3. If someone already has a second account, send us both email addresses.

Tuva staff update email addresses and the district’s domain list. You cannot do this yourself.

Related

• Sign in with Clever, Google, Microsoft, or ClassLink
• Reset your password